Changing Oil and Changing Times – The Independent Auto Repair Service Dilemma
You’ve been in an injury or your car has experienced some cosmetic/structural damage because of bad weather. Either way, you want the dents, dings and scratches fixed as soon as plausible. Entrusting your prize vehicle to site to website auto body repair shop you come across, however, could prove a regrettable mistake. Sad but true, not all auto body repair technicians have very best interest at heart.
Take for instance current “Sierra Vista Herald” news report declaring, “Auto repair shops to be witnessed.” Seems Arizona’s new attorney general is putting a sting operation into effect in the region that will “determine if those in the business of car repair think you are honest with their customers.”
What prompted the need for such undercover tactics? Turns out, some dishonest mechanics and auto repair technicians are telling consumers that the cars require expensive add-on services when they really do not. To make matters worse, they’re dropping the costly bomb on customers after they’ve already lured them in a lowball estimate.
In light of situations like these, it’s no wonder recognition is being given out by the Better Business Bureau and other watchdog organizations to auto body repair services that get their customers’ best interests in your mind. Recently, EMC Publishers reported that a “Local auto repair shop [had been] recognized by BBB for its consistency.”
The auto repair shop was selected by a “panel of judges usually composed of business and community leaders” who investigated business practices and anecdotal customer service stories to choose the winner. Honest and integrity in other areas of business by car repair service provider secured the win.
One of the ways that the auto repair shop managed to treat its customers so well was by employing a team of long-term trusted staff to “make the right choices.” An auto body provider’s main objective should be getting you back with a road quickly and with the confidence that your vehicle has been restored in your own complete satisfaction. ICAR Gold class certification also translates that your auto repair technicians have obtained the highest credentials in the industry to get the job finished right.
Another way which often the auto repair service walked away with the honor was using the time to explain to its customers, in plain, non-technical language, what repairs their car needed and what options were available to them. Your auto repair provider should be adamant in its pledge to use only original equipment manufacturer (OEM) parts and certified alternative constituents. Watch out for auto body shops that use knock-offs or cheap imitations but charge you just slightly under a competitor that is committed to the real deal and backs it up having a guaranteed repair.
It’s stressful enough when a vehicle is damaged without adding in worries that you’re being ripped off by the auto repair merchant. A reputable car body team focuses on by taking your stress out of your process with focus to detail from quote, to insurance agency document approvals, all the way up through to finished product.
Excel Auto Repair & Sales
94 E Falmouth Hwy, East Falmouth, MA 02536
(508) 444-2777
